Privacy Policy

At Paysage gourmand, we understand the importance of protecting your personal information and want to ensure that your visit is safe and secure. On this page you will find our privacy policy regarding the collection, use and disclosure of your personal information.

The personal information we collect

Personal information allows us to identify an individual. We may collect information such as:

  • Your contact information: name, address, email, telephone number, etc.;
  • Your preferences: lists of products on the waiting list, language preferences, etc.;
  • Your data relating to your transactions: products purchased, means of payment, amount paid, credit card number, etc.;

You can choose not to provide your personal information. However, we may not be able to provide you with the desired product(s). For example, when placing an order on our online store, we need your contact details in order to prepare your order.

How do we collect and use your personal information?
Online and in-nursery shopping

When you purchase a product or service from Paysage gourmand en ligne or at the nursery, you will need to provide us with your contact and payment data (credit card information) so that we can process your request and communicate with you about your purchase. . We may also need your contact details in order to provide you with certain services, such as delivery and planting services (on request) and any services related to our landscaping.

Your email address may be used to send you an electronic receipt and other communications not related to advertising or promotion, as needed.

Online accounts

To use certain special features or functionality of our website, or to order products and services, you will be required to provide certain personal information, such as your name, email address, mailing address, phone number or payment card information. . We use this information to create your account, process your payment, communicate and correspond with you about your order, respond to your inquiries.

Newsletters and updates

Paysage gourmand sends newsletters to those who request it, presenting various news and promotions. You can opt out of receiving these communications at any time. Every commercial or promotional message we send to you contains a link or other method to unsubscribe quickly and easily.

Please note that even if you unsubscribe from our newsletter, you may continue to receive certain communications from us related to your transactions or your account. We do not sell or rent our subscriber list to third parties.

Automatic Information Collection

In some cases, we will collect certain information automatically.

Our website

It is possible to browse our website without having to provide personal information. However, when you use our site, we may collect your computer's internet protocol (IP) address, your internet service provider's IP address, the date and time you access our site, the internet address of the site from which you linked directly to our website, the operating system you are using, the sections of the site you visit, the pages and images of the site you view , as well as the content you download from the site. This information is used for administration to better understand the activity on the site and to allow improvements to be made.


Websites use "cookies", small pieces of data that can be sent to the browser and stored on the user's computer to allow them to be recognized on a future visit using the same browser. . “Cookies” improve the user-friendliness of the website. For example, the information provided by cookies is used to recognize you as a previous user of the website (to avoid you having to enter your language preferences each time) in order to offer web page content and information personalized, to follow your activity on the site, to meet your needs and more generally, to facilitate your experience. You can choose to refuse cookies if your browser allows it, but doing so may change your use of the website and prevent you from accessing certain features of the site or carrying out transactions on the website. To learn more about cookies, click here.

Other Uses of Collected Information

We may also use your personal information for several different business purposes, for example:

  • Fulfill orders and requests for products, services or information.
  • Process returns and exchanges
  • Detect fraud and errors and protect against them.
  • Establish and manage the accounts you have with us.
  • Track and confirm online orders.
  • Deliver or plant products.
  • Track and analyze your purchases and preferences to better understand your needs and eligibility for products and services.
  • Market and advertise products and services (solicited newsletter).
  • Communicate certain elements, such as sales, promotions and the latest news (newsletter requested).
  • Tailor our content based on your interactions with us and your preferences.
  • Operate, evaluate and improve our business.
  • For other purposes described in this Privacy Policy.
When your personal information is deleted

We retain your personal information for as long as we need it for legitimate business purposes and to meet legal requirements. We have retention standards that respect these parameters. We destroy or delete your information when it is no longer needed or we delete personally identifiable information to make it anonymous.

How We Share Your Information

We do not sell or rent our customers' personal information to third parties.

Service providers

We may use third parties to administer one or more aspects of our business operations, including the processing or management of personal information. When we use the services of an outside company, we use contractual or other appropriate means to ensure that your personal information is used in a way that is consistent with this Privacy Policy.

For example, we may share personal information with third parties to perform services on our behalf, such as: processing non-cash payments, sending marketing communications, troubleshooting products, verifying and validating information that you have provided to us, etc.

How we protect your information

The security of your personal information is a top priority for us. We have taken physical, technical and administrative safeguards and industry standard security standards to protect your personal information in our possession and control unauthorized access, disclosure, or misuse, whether either for paper or electronically entered versions.

For example, electronic records are stored on secure servers with limited access; we use technological tools such as firewalls and passwords; and we ensure that our employees are trained on the importance of maintaining the security and confidentiality of personal information.

choose a password

When you create an online account on our website, you must select a personal password. To maximize the protection of your data, use a password of at least 10 characters, with a combination of upper and lower case letters, numbers and special characters. You are solely responsible for maintaining the confidentiality of your password and account information. We will never send unsolicited communications asking for your password.

How to verify your information

You can control your information to verify, update or correct it. If you have created an account on one of our websites, you can access your account profile online and modify it yourself. You can also request to review the information in our records, how we have used it, and to whom we have disclosed it at any time by contacting us. Subject to certain exceptions provided by law, and provided that we can authenticate your identity, you will be given reasonable access to your personal information and have the right to challenge the accuracy and completeness of the information and to have it modify, if necessary.

Important reminder about security and privacy

Email sent over the public Internet is not secure. If you write to us directly from a personal account, the email will not be encrypted. We strongly recommend that you do not send us confidential information, such as credit card numbers, by regular email. Paysage gourmand is not responsible for the transmission of personal information that you make via the public Internet.

We cannot guarantee that the use of our website and applications is completely secure. We encourage you to exercise caution when using the Internet to protect your personal information and to be aware of your privacy rights.

Applicable legislation

The Privacy Policy is intended to meet the requirements of Canadian law.